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We always want to make sure you get your questions answered! Check out our Frequently Asked Questions below, and if you still can't find what you're looking for, feel free to contact us.

  • What is your return policy?

    If it's not the right fit, we'll help you get it sorted and have you on your way. We provide returns for U.S. orders within 30 days of purchase.

    • To receive a full refund, your item must be sent back in its original packaging and condition (used items will not be accepted).

    • Return shipping costs and 15% re-stocking fee will apply.

    • Refunds will be processed once products are received by us and we approve of the condition. If you are eligible for a refund, credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. If you have not received your credit back, we suggest contacting your bank. 


  • How long will it take for me to get my order?

    We’re partnering with UPS Ground for shipments within the U.S. (except for Alaska, Hawaii, and Puerto Rico). Based on your location, you will normally receive your package within 2 – 7 business days after placing your order.

  • What is the shipping rate?

    Shipping for orders over $50 are FREE. The shipping rate of packages under $50 are calculated based on package weights:

    <1lbs. $3
    1lbs.–2lbs. $5
    >2lbs. $7
  • Do you ship internationally?

    No. Unfortunately, at this time we do not ship internationally.

  • My package says it was delivered but I didn't receive it yet! What happened?

    You will receive a tracking number after the order is shipped. Sometimes, mailrooms in our customers buildings take a day or two to process packages after they’re delivered by UPS. Please contact your front desk for more information.

    We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at, so we can work together on a solution.

  • Do you offer a warranty on your products?

    We offer a 2-year Organizing Guarantee on all of our products, if you find that you run into any issues with your racks (something isn't working right, etc.).

    In order for us to consider a replacement for your product, you must be able to:

    • Provide a valid order number. Unfortunately, we are unable to honor any warranties on items that were gifts, sweepstakes prizes, etc., that do not have an order number associated with it. We do not send any replacements for items purchased through re-selling channels such as eBay, OfferUp, etc. 

    • Provide photos of what's wrong with your product. We will verify if the damages fall under our warranty and whether they need to be replaced, or can easily be repaired.

    This warranty does not cover:

    • Abuse, commercial use, or other non-consumer use, neglect, abnormal wear or tear, overheating, or any use not in accordance with the product instructions.

    • Cosmetic damage, such as scratches, dents, dings, scuffs, stains, discoloration, color changes, minor paint chips, normal wear and tear, or other non-functional changes in the appearance of the product that occur during normal handling and use which do not impair the functionality of the product as intended.

    Please reach out to us at so that we can better assist you; our Customer Service will be happy to work with you and/or ship out replacement items or accessories if needed!

  • Is the punch-free method for the wall-mounted organizer racks under warranty?

    Unfortunately, no. Like we explained in the product page, this method is still experimental. It’s at your own choice and risk for using this method.

    Please still send us the feedback on if the experimental method works (or not) for you, so we can consider offering a warranty in the future. In appreciation for your feedback, we will give you a $15 coupon towards future purchases.

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